Eligibility for a Mobile Refresh will be determined at time of request. Mobile Refresh is not available for Galaxy tablets. If you do not complete the Post Purchase Declaration within 30 days from receipt of notice by Samsung, Samsung may reject your enrolment into the Program. Customers are eligible to purchase Samsung Care+ within 30 days of purchasing your Eligible Device (Post Purchase Application) subject to successfully completing the Post Purchase Declaration via the Samsung Care+ Portal. ^A swap device is a new or refurbished device that is the same model as your current device, or a comparable model.Ģ. Click here for Samsung Care+ Terms and Conditions (Monthly Enrolment), or here for Samsung Care+ Terms and Conditions Upfront Enrolment, or here for Samsung Care+ Lite Terms and Conditions. Devices that do not meet the criteria may be returned or transferred to a Swap request. Mobile refreshes are subject to the device meeting the mobile refresh criteria. A mobile refresh request must be submitted online and, if accepted, customers may utilise the Mail-In service within 7 days. For Mobile Refresh: a Refresh Fee of $45 to $99 is payable for all eligible devices. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day and will be subject to stock availability (including colour variants). You must return your original device within 14 days of receiving a swap device, otherwise you may be charged a Device Non-Return Fee. Online Exclusive colours and Bespoke Editions are not eligible as replacement devices as part of a Samsung Care+ subscription. If this is not available, we’ll provide a comparable model. A swap device is usually a refurbished device of the same model as your current device. Samsung Care+ does not cover lost or stolen devices. For Swaps: Swap Fee for all eligible devices is from $149 to $299. For Samsung Care+ Lite you can request one mobile refresh within the 12-months. With a monthly Samsung Care+ subscription, you can request either one swap, or one mobile refresh within each 12 month period from the start date. With a two year Samsung Care+ subscription, you can request either two swaps, or two mobile refresh (or one of each) within the 24 months from the Samsung Care+ subscription start date. Samsung Care+ and Samsung Care+ Lite are not insurance products.

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